Responsible Gambling Information And Help Resources

Gaming Responsibly

Bonus Free Slots help and protects players at risk of gambling's negative effects. We help customers keep control of their gaming through self-exclusion tools, responsible gaming guidance, risk identification, and player verification. We believe in educating our players to empower them through knowledge, so we have helpful tools to make playing fun. Underage players who lie about their age may lose all winnings and face criminal prosecution. New account signups must indicate they're 18 or older. This tells everyone we don't accept under-18 players. When a player creates an account, we collect their name, address, and birth date to verify age. We don't market to minors. Recruiting underage players is bad business and is against our values.

If you have kids or teens, secure your computer and mobile devices. Mobile devices can be set up to require a passcode to unlock and all Windows computers can be password-protected. This is a good practice, but it's especially important with kids or teens. Keep your login info secret. You can set the software to not remember your password. If you're worried about someone accessing your Stars account, don't let the software remember your password. Use protection software to limit the websites your children can access, prevent file sharing, and give you detailed control over how they use the Internet. These programs are:

  • SafeKids
  • NetNanny
  • If you know an underage user, tell us. Visit our Help Center, and we'll help. First, we investigate and, if necessary, freeze the player's account and request ID. These reports are important.

    Parent responsibly. Keeping your eyes and ears open is key. Start asking questions if your kids mention online gambling accounts, deposits, and withdrawals. Uninstall the software if you find it on your child's computer. Responsible parents can prevent underage gaming. Here's how to approach a teen about gambling.


    You can limit your playing time. In the desktop software's main lobby, select 'More' > 'Tools' > 'Responsible Gaming' > 'Exclude me from playing' i. Mobile: 'Account' > 'Responsible Gaming Settings' Log in, then click 'Account' > 'Responsible Gaming'

    Account Self-Exclusion

    All self-exclusion and time outs are permanent. Self-exclusion periods cover all games. Your self-exclusion covers both real money and play money activity on your Stars Account and any product that requires your username. Go to the main lobby of the desktop software, select ‘More' > ‘Tools' > ‘Responsible Gaming' > ‘Restrict Table Limit', and set your limit to ‘Don't play'.

    12-hour and 24-hour cooling off periods, plus 7-, 30-, 60-, and 120-day time outs. Our software doesn't support real-money or play-money games. Once you request a time out or self-exclusion, you must close all tables. Your buy-in will be refunded for any online tournaments that begin during the time out and self-exclusion period. If you're still playing when the self-exclusion period begins, you'll receive a pop-up asking you to close the software. The exclusion period will begin once the software is closed. You can login, access the Cashier, and shop at the Rewards Store, but not play, deposit, or transfer funds. You can still play a live, brick-and-mortar tournament that starts during the exclusion period. Our emails and newsletters aren't promotional.

    6-month self-ban. We'll ask you to withdraw any real money from your Stars Account during this time. Not automatically reinstated. To rejoin us, visit our Help Center. After your self-exclusion period, you can play again.

    Longer than 6-month, permanent, and extended self-exclusions. If you want to self-exclude longer than 6 months, permanently, or extend an existing self-exclusion, visit our Help Center.


    • Self-excluded players can finish any ongoing tournaments.
    • Multi-Day Tournaments: Players who self-exclude from a 'Qualifying for Day 2' of a 'Multi-Day Tournament' can still play in that tournament on any subsequent day, even after their self-exclusion period begins. Players who skip later days won't be compensated.
    • Self-excluded players in phased tournaments cannot complete the next phase. Make sure you can finish the tournament before starting.
    • Please note that if you won any prizes from an offer that began before your self-exclusion, they may be forfeited.
    • Free Spins and Bonuses that expire during self-exclusion cannot be used. Free spins and bonuses expire. Check 'My Rewards' > 'Free Spins' or 'Bonuses'
    • Self-excluded customers with open bets will have them settled as usual.
    • Download gamban® to block online gambling if you want to self-exclude.
    • GamBlock limits a computer's access to online gaming sites.
    • Self-help
    • Reduce risks
    • Some general guidelines can make online gaming safer and reduce the risk of problems:
    • Play for fun, not money.
    • Play with money you can lose. Never use food, rent, bills, or tuition money.
    • Deposit only what you can afford to lose.
    • Chase losses. Don't play for higher stakes after losing money.
    • When upset, tired, or depressed, don't play. Depressed people make poor decisions.
    • Mix up your playtime. Find other entertainment so playing doesn't consume you.

    If You Think Playing Games Is Hindering Your Life, We Can Help. First, Answer These Questions.

  • Have you ever neglected responsibilities to play?
  • Has playing made you neglect yourself or your family?
  • Have you ever sold or borrowed money to play?
  • Have you ever spent all your money?
  • Played longer than planned?
  • Have you ever considered suicide because of your playing?
  • If you answered "yes" to multiple questions, visit Gamblers Anonymous. Risk Factors Can Lead to Gambling Problems and Make It Harder to Stop. If Players:
    • Access their preferred gambling method
    • Misunderstand winning odds (see "Compulsive Gambling Myths" below).
    • Don't track gambling wins and losses
    • Early success (leading to false expectation of future wins)
    • Have recently suffered a personal loss or change, such as divorce, job loss, retirement, or death
    • Have a history of risk-taking or impulsive behavior
    • Money issues
    • Mental health history, especially depression and anxiety
    • Have a gambling- or compulsive-disordered parent
    • Problems with alcohol, drugs, or overspending
    • More factors increase the risk of gambling addiction.
    • If you can't stop gambling or are already experiencing consequences, get help.


      Set Responsible Gaming limits to play responsibly. Depending on how you access our services, follow these steps to set limits:


      Go to 'Account' > 'Responsible Gaming'

      Client Desktop

      Log in > More 'Tools' > 'Responsible Gaming'


      Go to 'Account' > 'Responsible Gaming Settings'

      Limit real money purchases and deposits

      We think you should control your online gaming budget. You can limit weekly real-money deposits. These limits can't be higher than those on your account.

      Limit Deposits

      Limiting cash game, tournament, casino, and sports betting limits Individual players can control their spending by limiting their table limit stakes and tournament buy-ins.

      Limit Play

      You can block specific casino games using the 'Tools' menu. This menu lets you block sports betting. Our website also allows account login. Our responsible gaming tools are in the 'Account' menu. To request a permanent or temporary restriction, visit our Help Center.

      Limiting Cancellations

      You can restrict cancellations of requested withdrawals. You can apply this by going to our desktop client's main lobby and selecting 'More' > "Tools" > "Responsible Gaming" > "Restrict Withdrawal Cancellation"

      If You Activate This Feature, You Can't Cancel Pending Withdrawals on Your Account, and We Won't Do It for You. Once Activated, You Cannot Cancel Withdrawals.

      Limit Refunds

      Know The Gambling Myths

      We think players should have fun. Some recreational gamblers don't believe they can become addicted, and this can lead to denial and other problems.

      Here are some myths.

      Myth: An addict gambles daily. Problem gamblers may gamble often or rarely. If a person's gambling causes psychological, financial, emotional, marital, legal, or other consequences, they may have a gambling problem.

      Myth: A compulsive gambler will gamble on anything. Most problem gamblers have a favorite form of gambling and aren't tempted by others. A weekly racetrack gambler may not be tempted by lottery tickets or slot machines. Some compulsive gamblers engage in secondary gambling, but it's usually less problematic.

      Myth: Gambling becomes problematic when you lose everything. Gambling addiction is a money issue. Win or lose doesn't determine gambling addiction. Compulsive gamblers may win big and lose everything the next day or bet a set amount each time. Those with gambling problems usually incur enough debt that it affects their lives, but not always.

      Myth: Gambling isn't addicting. Gambling can be as addictive as drugs or alcohol. Compulsive gamblers may keep gambling to achieve euphoria. A gambling addict may develop a tolerance and take bigger risks to feel euphoric. A compulsive gambler will gamble more despite negative consequences. Pathological gamblers may deny they have a problem, as with other addictions and compulsive behaviors.

      Myth: Gambling addicts are irresponsible. Many problem gamblers have held responsible positions. Even responsible people can develop a gambling problem. Many believe addicts are weak-willed and irresponsible. Any responsible person can become addicted to gambling.

      Myth: A gambler can afford compulsive gambling. Gambling problems aren't just financial. If a person's gambling interferes with their values, there's a problem. Gambling takes away time from family, friends, and others. It can destroy relationships and friendships.

      Myth: Compulsive gamblers are obvious. Gambling is called the hidden addiction. Unlike alcohol and drug use, it has few recognizable symptoms. Many problem gamblers don't recognize it. Gamblers often self-destruct.

      Myth: If I keep gambling, I'll regain my losses. Each bet is independent of the last. This means the odds are the same on the tenth bet as the first. More risk or longer play won't improve your odds.

      Myth: I feel lucky today. I'll win. Hoping, wishing, or needing to win money has no effect on a game of chance. If you or a loved one believe any of these myths, consider gambling addiction treatment. Contact one of the recommended organizations if you or someone you know has a gambling problem.